Our monthly support plans provide an agreed allowance for website changes and development. Routine WordPress technical care is separate from that time allowance.
Monthly allowances
- Website Care + Support: one hour of changes per month, alongside routine care for a simple WordPress site.
- Ecommerce Support: three hours of store support and development per month. WooCommerce technical care is quoted separately.
Investigation, implementation and testing count towards the allowance. We agree priorities and provide a summary of work and time used.
Unused hours
Unused support and development hours carry forward for the next three months, then expire. We use the oldest banked hours first. You can carry over up to three hours on Website Care + Support or nine hours on Ecommerce Support, in addition to the current month’s allowance.
Banked work is scheduled with Damien according to the tasks and availability; it does not guarantee immediate completion. Rollover does not apply to routine WordPress maintenance.
Additional work
We use available monthly and banked hours first, then confirm any additional cost before proceeding. You can approve extra work, defer it or request a separate quote. New websites, migrations and substantial features or redesigns are scoped separately.
See the current plans and your agreed proposal for inclusions and costs.
